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Pedro Silva
Rising@pedro_supports
Customer support lead 路 building a help bot
Porto, PT
I run support for a fintech app and I'm building our help bot. Designing the persona, fallback flows and tone so it helps without overpromising. Empathy is a spec, not a nice-to-have.
EnglishPortuguese
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Available for hire
Chatbot DesignPrompt Engineering
ClaudeChatGPT
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